Academic Complaints and Appeals

Academic Grievance and Appeal

Students can appeal academic and/or clinical grading/course requirement decisions and program progression/dismissal decisions. Students who wish to appeal must follow the SMU Student Academic Grievance/ Appeals Procedures on www.smufl.com. Contact an administrator or your advisor for the website location

Student Grievance and Complaint Policy

It is the policy of Shenandoah Medical University to listen to any student who may have a grievance or complaint concerning faculty, staff, administrator, policy, or academic or financial matters. The student is guaranteed a speedy answer and access to higher authority through the appropriate chain of command until resolution.

1. Students who have academic complaints are to follow the procedures as established by Shenandoah Medical University, which are:
2. The student should address his/her complaint to the faculty member, staff member or administrator involved.
3. If the student is not satisfied, he or she is to address the individual’s superior Faculty, Department Head, Division Staff Administrative superior.
4. If the student follows through the chain of command and is not satisfied, he or she can file a written complaint with the Dean in the Office of Student Services:

   Dr. Nathalie Grant Dean
   Shenandoah Medical University
   401 N Rosemary Ave, Suite 14,
   West Palm Beach, FL 33474;
   Ph: 561-223-9191
   Email: Nat.Grant@smufl.com

5. The written complaint will be investigated by the Director of Student Services and pursued a conclusion.
6. If the complaint has not been resolved to the student’s satisfaction, he or she is to address the Dean of the program.

   Address: Commission for Independent Education,
   325 W. Gaines Street, Suite 1414,
   Tallahassee, FL 32399-0400
   Website: https://www.fldoe.org/policy/cie/
   Phone: 800-224-6684